Privacy Policy

Who we are 

Our website address is: 

Rights to privacy 

The Perfect Events Group Pty understand the importance of protecting an individual’s right to privacy. This privacy policy sets out how we aim to protect the privacy of your  personal information, your rights in relation to your personal information managed  by us and the way we collect, use and disclose your personal information. In handling  your personal information, we are required to comply with the Privacy Act 1998 and  any privacy principles enacted under the Act. This policy may be updated from time  to time. 

What kinds of personal information do we collect? 

Personal information is information that identifies an individual or from which an  individual’s identity can reasonably be ascertained. During the provision of our  services, we may collect your personal information. When you use our website, we  may collect statistical information relating to your use of this website, including: your  server address; your IP address; your top-level domain name (for example .com, .gov,  .au, .uk etc); the pages you accessed and documents downloaded; the website you  visited immediately prior to accessing this website; your navigation patterns; and the  type of browser you are using. Depending on your use of our website, we may collect  further personal information. The kinds of personal information that we may also  collect include your name, date of birth, address, e-mail address and telephone  numbers. 

How do we collect personal information? 

Generally, we collect your personal information directly from you, such as by  requesting that you provide your personal information when you fill out an  application form or other similar document or submit information to us via our  website. There may be other occasions when we collect your personal information 

from you or from other sources, such as from a publicly maintained record or from an information services provider. 

Why do we need your personal information? 

We collect your personal information for the purposes of: conducting marketing and  promotional activities; providing you with access to our website and other related  services; responding to queries and feedback you submit to us; administer contests or  competitions which we conduct from time to time; facilitating our internal business  operations; for planning, research, product development and customisation;  providing you with information about our products or services that may be of interest  to you; accounting, billing and other administrative purposes; and any other legal  requirements which we must comply with. You are under no obligation to provide  your personal information to us. However, without receiving certain information from  you, we may not be able to provide our services to you. 

Who do we disclose your personal information to? 

We disclose your personal information for the purpose for which we collect it or  where you have consented to us disclosing this information. The types of  organisations to which we may disclose the personal information you provide us with  include: any third-party service provider which we may engage to provide  administration, process payments, technology, auditing, mailing, printing or other  services, including website administration services; Government authorities where  required to by law; and our professional advisers (including legal and accounting  firms, auditors, consultants and other advisers). Security of your personal information  We take all reasonable steps to ensure that the personal information we hold is  protected against misuse, loss, unauthorised access, modification or disclosure. We  may hold personal information in both hard copy and electronic forms in secure  databases on secure premises, accessible only by our authorised staff. However, we  cannot guarantee the security of any personal information transmitted to us via the  Internet. 

Can you access the personal information that we hold about you? 

Under the Act, you have a right to access your personal information that is collected  and held by us. If at any time you would like to access or change the personal  information we hold about you, or you would like more information on our approach  to privacy, please let us know. To obtain access to your personal information, we may request that you provide us with proof of your identity. This is necessary to ensure  that personal information is provided only to the correct individuals and that the  privacy of others is protected. We will take all reasonable steps to provide access to  your personal information within 30 days from your request. In less complex cases,  we will attempt to provide information within 14 days. If providing you with such  access requires a detailed retrieval of your personal information, a fee may be  charged for the cost of such retrieval and supply of information. 

COVID Event Check-In 

What data is captured? 

Each attendee of our platform is able to customise the type of data captured. This  may include but, is not limited to: 

  • The event/venue you visited 
  • Date and Time you visited 
  • Name 
  • Email Address 
  • Phone Number 
  • Address 
  • Health Assessment & Travel Information 
  • Acceptance of Terms & Conditions 

How is the data used 

Your data is securely stored and only used if required for event access and rapid  contact tracing by the Government. Event Organisers will not sell or use data for any  purpose other than as required to operate this service. 

How long is data stored 

Your data is stored for the period of time as required by each state / county. For example, in Queensland, data is destroyed after 56 days and in Victoria, data is destroyed after 28 days. 

How to contact us 

For further information or enquiries regarding your personal information, please  contact our Privacy Compliance team at or on (03) 9384  1190

Privacy complaints 

Please direct all privacy complaints to our Privacy Compliance Manager. At all times,  privacy complaints: will be treated seriously; will be dealt with promptly; will be dealt  with in a confidential manner; and will not affect your existing obligations or effect  the commercial arrangements between you and us. The Privacy Compliance Manager  will commence an investigation into your complaint. You will be informed of the  outcome of your complaint following the completion of the investigation. In the  event you are dissatisfied with the outcome of your complaint, you may refer the  complaint to the Federal Office of the Privacy Commissioner.